Contact us

Email or WhatsApp

We're happy to help, whether you're choosing a gift, working out what to write or checking on an order.

• Email: hello@yourpersonalisedgifts.co.uk
• WhatsApp: chat with us on WhatsApp
• Or use the form below.

We reply within one working day, Monday to Friday.

About an order

Please include your order number. It's in your confirmation email, and it helps us find your order straight away. If you have an account, sign in to see your orders and their status at any time.

If a gift arrives damaged or faulty, tell us within 3 days of delivery with a photo. We'll send a replacement or a full refund, whichever you prefer, at no cost to you. This doesn't affect your rights under the Consumer Rights Act 2015, including the right to reject faulty goods within 30 days.

Quick answers

• Delivery: prices, and when your gift arrives.
• Returns: how to send a gift back within 14 days.
• Help and FAQs: personalisation, what we can print, e-cards, tracking and more.

Company details

Your Personalised Gifts is a trading name of Clockwise Ltd, a company registered in England and Wales (company number 15143248). We're based in London. Our registered office is in our terms.