Returns and refunds

Personalised gifts

Every personalised gift is made just for you, printed or engraved with the words you type. If one arrives damaged, faulty or not as you typed it, tell us within 3 days of delivery with your order number and a photo: we remake it or refund it in full, and you pay no postage.

Because it is made to your own wording, a personalised gift can't be returned if you change your mind: the Consumer Contracts Regulations 2013 exempt goods made to the customer's specification. So please check names, dates and spelling before you pay. Your words show in your basket exactly as the maker will print them.

Changed your mind about a ready-made gift

You can cancel and return a gift within 14 days of delivery, without giving a reason. This is your right under the Consumer Contracts Regulations 2013.

1. Email us at hello@yourpersonalisedgifts.co.uk with your order number within 14 days of delivery.
2. We reply with the return address and what to write on the parcel.
3. Send the gift back within 14 days of telling us, unused and in its original packaging. Return postage is yours to pay, and we suggest a tracked service.
4. We refund you within 14 days of getting it back (or of you showing proof you sent it), including the standard delivery you paid if you return the whole order.

Gifts can be returned by the person who received them too: they just need the order number.

Damaged, faulty or not what you ordered

Please tell us within 3 days of delivery with your order number and a photo, so we can sort it out with the maker or supplier quickly. We'll send a replacement or give you a full refund, whichever you prefer, and you won't pay for any postage.

This doesn't affect your rights under the Consumer Rights Act 2015, including the right to reject faulty goods within 30 days.

Refunds

Refunds go back to the card or wallet you paid with. Your bank may take a few days to show it.